Shipping Policy

We currently ship eligible orders to supported delivery areas shown at checkout. Shipping availability, delivery time, and final shipping cost are confirmed during checkout before payment.

Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding public holidays.

Shipping Time

Estimated shipping time is usually 5-7 business days after the order has been processed. Delivery times may vary by destination, carrier capacity, weather, holidays, and other factors outside our control.

Shipping Cost

We offer free shipping on orders over $39.99 USD. For orders below this amount, the shipping fee shown at checkout applies.

Tracking

After your order ships, we will send a tracking number by email when tracking is available. Tracking information may take up to 24 hours to update after the carrier receives the package.

Delivery Issues

If your package is delayed, missing, or marked delivered but not received, please contact us at service@mail.merlue.com with your order number so we can help check the shipment status.