Return and Refund Policy

We accept eligible return requests within 30 days after delivery. Please contact us before returning any item so we can provide the correct return instructions for your order.

Return Conditions

• Items must be unused, unwashed, and in their original condition.
• Items should be returned with original packaging and accessories when possible.
• Proof of purchase or order number is required.

Quality Issues or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos or videos of the issue. If the issue is confirmed, we will provide a replacement, refund, or return solution according to the situation.

Customer Preference Returns

For returns due to size preference, style preference, or no longer needing the item, the customer may be responsible for return shipping costs unless otherwise required by law.

Non-Returnable Items

Used, washed, altered, final hygiene-sensitive items, and items without approval from our support team may not be eligible for return.

Refunds

After the returned item is received and inspected, eligible refunds are usually processed within 7 business days. The final posting time depends on your payment provider.

How to Start a Return

Email service@mail.merlue.com with your order number, the item you want to return, and the reason for return. Please contact us to receive the return address before sending any item back.